Questions, answered.
Everything we get asked most, in one place. If your question is not here, our London team reads every message and usually replies within one business day.
Frequently asked
Where is my order?
You'll get a tracking link by email as soon as your order ships. UK orders arrive in two to four working days. If it has been longer than that, send us your order number and we'll chase it.
Do you offer complimentary shipping?
Shipping is calculated at checkout and delivery times vary by region. Complimentary shipping on orders over £75.
Do you ship internationally?
Yes, across the UK, US and Europe, with duties and currency shown at checkout.
Can I change my order after placing it?
If it has not shipped, email us right away and we'll try to amend it. After dispatch, the 30-day guarantee has you covered.
What is the 30-day guarantee?
Try the routine risk free. If you don't see a difference within 30 days, contact us for a full refund, even on opened products. No forms, no fuss.
How do I start a return?
Email hello@ycode.co with your order number. We'll send a label and instructions within one business day, and refund within five to seven working days of your return shipping.
Do you offer exchanges?
Yes. Tell us what you'd like instead and we'll arrange the swap, adjusting for any difference in price.
Which product should I start with?
Most men start with the award-winning Advanced Eye Serum and build from there. If you would rather be matched, the Find What Works quiz asks nine questions and takes about a minute.
How long until I see results?
Most men notice smoother, calmer skin within two weeks, with firmer, fresher results by the 30-day mark, used morning and night.
Can I use YCODE with a beard?
Yes. The serums absorb quickly and work well around facial hair. Apply to clean skin before any beard oil.
How do I open the Advanced Eye Serum tube?
The aluminium tube has a snap-off tip, not a twist or pull cap. Grip the tip, rock it gently, and it pops off with a clean click. There is a short walkthrough on the How to Use page.
Which of the three eye serum formulas is mine?
Formula M suits around 85% of skin tones, M+ is built for darker tones and M- for very light ones. Each is calibrated to the biology of your skin tone, not just its colour. The Formula Finder will confirm which one is yours.
What makes YCODE different?
Our formulas are built around marine microalgae actives, developed in London and designed specifically for men's skin, without unnecessary fragrance or filler.
Is it suitable for sensitive skin?
Yes. Our formulas are fragrance-free and non-greasy, made for daily use. If you have a specific concern, patch test first or ask us for advice.
Are your products cruelty free?
Yes. YCODE is never tested on animals and our formulas are vegan-friendly.
How do subscriptions work?
Subscribe and save up to 15% on every order. Choose your delivery frequency, and pause, skip or cancel at any time from your account. No lock-in.
How do I manage my subscription?
Log in to your account to change frequency, update payment or pause deliveries. If you would rather we did it, email hello@ycode.co.
How do I get in touch?
Email hello@ycode.co or use the contact form. Our London team reads every message and usually replies within one business day.
